This English text is a convenience translation. The European Portuguese version governs services offered in Portugal, subject to mandatory law.

Cancellation and Refund Policy

Text last updated: 5 November 2026

This policy must be shown before each booking and configured consistently on the website, emails and Stripe.

Principles

Clients can cancel through their account or support and receive durable confirmation.
Any charge must be proportionate, transparent and shown before booking.
If the professional cancels, CareBridge will try to provide a replacement or refund the unperformed service.
Approved refunds will be returned to the original payment method, subject to payment-provider processing times.
Statutory consumer rights, including withdrawal where applicable, override the commercial policy.
Disputes about completion, quality or safety will be reviewed before professional payout.

A carregar…

Cancellation and Refund Policy

Text last updated: 5 November 2026

This policy must be shown before each booking and configured consistently on the website, emails and Stripe.

Clients can cancel through their account or support and receive durable confirmation.
Any charge must be proportionate, transparent and shown before booking.
If the professional cancels, CareBridge will try to provide a replacement or refund the unperformed service.
Approved refunds will be returned to the original payment method, subject to payment-provider processing times.
Statutory consumer rights, including withdrawal where applicable, override the commercial policy.
Disputes about completion, quality or safety will be reviewed before professional payout.