A carregar…
A carregar…
This English text is a convenience translation. The European Portuguese version governs services offered in Portugal, subject to mandatory law.
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The CareBridge Connect Portugal platform is operated by CareBridge Connect, Unipessoal Lda., Portuguese company number 519 640 870, with its geographic address at Avenida Alexandre Herculano, 29, 1.º D, 2955-112 Pinhal Novo, Portugal, telephone +351 926 562 988 and support at support@carebridgeconnects.com.
These Terms govern access to carebridgeconnects.com and use of the platform by individual clients, client representatives, families and organisations. By creating an account or making a booking, the user confirms that they have read and accepted these Terms.
CareBridge provides a digital marketplace through which users can search for, select, book and pay independent professionals offering healthcare, home support, social support, physiotherapy and childcare services in the categories made available.
Unless expressly stated otherwise, CareBridge is not the professional's employer and does not itself replace the professional in delivering the booked service. The service contract is between the client or organisation and the independent professional. CareBridge administers the technology, document checks, booking, payment and operational support described in these Terms.
CareBridge checks reduce risk but are not an absolute guarantee of conduct, suitability, availability, or any clinical, therapeutic, social or educational outcome.
Users must have legal capacity to contract and provide complete, accurate and current information. Login credentials are personal and must not be shared. CareBridge may request proof of identity, representation or authority to act for another person or organisation.
Clients must accurately describe their needs, location, times, known risks, access conditions and information essential to safety. Availability and prices are shown before confirmation.
A booking is confirmed only when the platform sends electronic confirmation and the payment or payment authorisation succeeds. CareBridge may reject or cancel requests that are unlawful, unsafe, discriminatory, impossible to fulfil or outside the stated scope.
CareBridge is not an emergency service and must not be used for urgent medical assistance. In an emergency, users must call 112 or the appropriate emergency service.
Before confirming a booking, the client sees the service price, applicable additional charges and the total payable, including VAT where due. The standard VAT rate in mainland Portugal is 23%, without prejudice to exemptions or other legally applicable rates.
Payments are processed through Stripe. CareBridge Connect does not store complete bank-card details. The relevant invoice or receipt is issued using the data provided by the client.
Cancellations and refunds follow section 7 and the Cancellation and Refund Policy.
The Cancellation and Refund Policy and the rules shown before booking apply: cancellation more than 24 hours in advance receives a full refund; cancellation between 2 and 24 hours may be charged at 50%; cancellation less than 2 hours in advance or client non-attendance may be charged in full. Exceptional circumstances will be reviewed individually. No policy limits mandatory consumer rights.
Where a client expressly requests that a paid service start during a statutory withdrawal period, the client may owe a proportionate amount for services already provided. If the service is fully performed after the required prior consent and acknowledgement, the withdrawal right may end as provided by law.
Users must treat others respectfully, provide a safe environment, follow reasonable safety instructions and not request unlawful work or work outside the professional's competence. Harassment, threats, discrimination, exploitation and attempts to bypass platform safeguards are prohibited.
Reviews must reflect genuine experiences and must not contain false, abusive, discriminatory, confidential or unlawful content. CareBridge may moderate content under the law and these Terms and will record decisions when required.
Nothing in these Terms excludes liability that cannot lawfully be excluded. CareBridge remains responsible for its own acts and omissions under applicable law. It is not responsible for losses caused solely by false user information, an independent professional's breach or circumstances outside reasonable control, without limiting mandatory consumer rights.
Complaints may be sent to support@carebridgeconnects.com. Before publication, CareBridge will provide access to the Portuguese Electronic Complaints Book and identify the competent consumer alternative dispute-resolution body.
CareBridge may update these Terms for legal, technical, security or operational reasons. Material changes will be communicated with reasonable notice. Terms accepted when a booking was made continue to apply to that booking unless the law requires otherwise.
Portuguese law applies. Consumers retain all mandatory rights and may use the competent courts and legally available dispute-resolution procedures.